Refund and Return Policy

CalmaEase Refund and Return Policy

Last updated: October 2025

At CalmaEase, customer satisfaction is our top priority. We stand behind the quality of our wellness and home products and want you to be completely satisfied with your purchase.
If for any reason you are not happy with your order, please review our Refund and Return Policy below.

1. Eligibility for Returns

To qualify for a return or refund, your item must:

Be unused and in the same condition in which you received it.
Be returned in its original packaging (if applicable).
Be returned within 30 days of the delivery date.

Please note that certain items (such as hygiene or personal care products) may not be eligible for returns for health and safety reasons.

2. Non-Returnable Items

We do not accept returns on:

Gift cards or promotional items.
Discounted or clearance products.
Items marked as final sale.
Opened or used personal care or wellness products.

If a product arrives damaged or defective, please contact our support team immediately (see Section 7).

3. Proof of Purchase

To complete your return, we require:

Your order number.
Proof of purchase (confirmation email or receipt).
Clear photos if the product is damaged, defective, or incorrect.

4. Refunds (if applicable)

Once your return is received and inspected, we will send you an email notification confirming whether your refund has been approved or rejected.
If approved, your refund will be processed automatically, and a credit will be applied to your original payment method within 5–10 business days.

Note:

Shipping costs are non-refundable, except in cases where we sent the wrong or damaged product.
If your refund is delayed, please check with your bank or credit card company first before contacting us.

5. Exchanges (if applicable)

We only replace items that are defective, damaged, or incorrect.
If you need to exchange your product for the same item, please contact our team before shipping it back to confirm eligibility.

6. Return Shipping

To return your product, please contact our customer support team for the appropriate return address.
Unless the return is due to our error (e.g., wrong or defective item), you will be responsible for covering your own shipping costs.

We recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee that we will receive your returned item.

7. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please notify us within 7 days of receipt by sending:

Your order number,
Photos of the item and packaging, and
A short description of the issue.

We will review your case promptly and offer a replacement, refund, or store credit as appropriate.

8. Late or Missing Refunds

If you haven’t received a refund after the stated processing time:

Recheck your bank or PayPal account.
Contact your credit card company — it may take some time before your refund is officially posted.
Contact your bank. Processing times vary.

If you’ve done all of this and still have not received your refund, please contact us at support@calmaease.de.

9. Order Cancellations

If you wish to cancel your order, please contact us immediately.
We can only cancel orders that have not yet been shipped. Once an order has been processed, it cannot be cancelled.

10. Customer Responsibility

Please ensure that:

The correct address and contact details are provided at checkout.
You follow product instructions and guidelines as stated.
CalmaEase is not responsible for returns lost due to incorrect addresses or failure to follow the return procedure.

11. Contact Us

If you have any questions about our Refund and Return Policy, please contact us:

CalmaEase Customer Support
📧 Email: support@calmaease.de
🌐 Website: https://calmaease.de