Privacy Policy

CalmaEase Privacy Policy

Last updated: October 2025

Your privacy is important to us.
This Privacy Policy explains how CalmaEase (“we”, “our”, “us”) collects, uses, and protects your personal information when you visit or make a purchase on https://calmaease.de (the “Website”).
By using our website or services, you agree to the terms described in this policy.

1. Overview

CalmaEase is committed to protecting your personal data in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.
We collect only the information necessary to process your orders, provide customer support, and improve your shopping experience.

2. Information We Collect

When you visit our website or make a purchase, we may collect the following types of data:

a. Personal Information

Full name
Billing and shipping address
Email address
Phone number
Payment information (processed securely via Shopify or payment partners)

b. Automatically Collected Data

When you browse our site, we automatically receive information such as:

Your IP address
Browser type and version
Device information
Pages you visit and time spent on them
Referring websites or search terms

This data helps us understand user behavior and improve website performance.

3. How We Use Your Information

We use the collected information to:

Process and fulfill your orders
Communicate with you about your order, products, or promotions
Improve and personalize your shopping experience
Prevent fraud and ensure transaction security
Comply with legal and tax obligations

Your personal data is never sold or shared for commercial gain.

4. Data Processing and Storage

Our store is hosted on Shopify Inc., which provides the online e-commerce platform enabling us to sell products and services.
Your data is stored securely through Shopify’s databases and protected using industry-standard encryption (TLS/SSL).
Payment information is processed only by trusted third-party providers such as Shopify Payments, PayPal, Klarna, or Stripe, depending on your selection.

We retain your data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law.

5. Cookies and Tracking Technologies

We use cookies to enhance your browsing experience and analyze website traffic.
Cookies help us:

Remember your preferences and shopping cart
Understand how visitors interact with our website
Provide targeted ads and marketing based on your interests

You can manage or disable cookies through your browser settings.
For more information, visit our Cookie Policy.

6. Third-Party Services

Certain third-party services we use (e.g., payment gateways, analytics, and social media integrations) may collect, use, and disclose your information according to their own privacy policies.
We recommend reviewing their policies to understand how they handle your data.

Common third parties include:

Shopify – e-commerce platform
Klarna – payment and installment services
Google Analytics – website analytics
Meta (Facebook/Instagram) – advertising and performance tracking

CalmaEase is not responsible for how these providers handle your data but ensures they comply with GDPR requirements.

7. Data Sharing

We may share your data only with:

Shipping and logistics providers to deliver your orders
Payment processors to complete your transactions
Customer service tools (e.g., email or chat support platforms)
Legal authorities, when required by law

All partners are contractually obligated to protect your data and use it only for agreed purposes.

8. Your Rights Under GDPR

As a user based in the EU or EEA, you have the right to:

Access your personal data
Rectify inaccurate or incomplete data
Request deletion of your personal information (“Right to be forgotten”)
Restrict processing in certain circumstances
Object to direct marketing or automated decision-making
Data portability, allowing you to request a copy of your information

To exercise your rights, contact us at privacy@calmaease.de.
We will respond within 30 days in accordance with GDPR regulations.

9. Data Security

We take appropriate technical and organizational measures to protect your personal data against loss, misuse, or unauthorized access.
This includes secure connections (HTTPS), encrypted databases, and limited access to personal data by authorized personnel only.

10. Marketing and Communication

With your consent, we may send you marketing emails about new products, discounts, and updates from CalmaEase.
You can unsubscribe from these communications at any time by clicking the “Unsubscribe” link in our emails.

11. International Data Transfers

As Shopify operates globally, your data may be transferred and stored outside of the EU, including in the United States or Canada.
Shopify ensures compliance with GDPR’s Standard Contractual Clauses (SCCs) to maintain adequate protection for personal data during international transfers.

12. Children’s Privacy

CalmaEase does not knowingly collect or process data from children under 16 years of age.
If you believe your child has provided personal data, please contact us immediately to delete it.

13. Policy Updates

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons.
The latest version will always be available on this page.
By continuing to use our website after any updates, you agree to the revised terms.

14. Contact Us

If you have any questions, requests, or concerns regarding this Privacy Policy or your personal data, please contact us:

CalmaEase Privacy Team
📧 Email: privacy@calmaease.de
🌐 Website: https://calmaease.de**